Hours on hold and endless queues: Canadians still grappling with poor passport service

Canadians routinely wait hours on the phone and in person when dealing with Passport Canada, and it's left some people fed up with the quality of customer service.

May 8, 2024 - 12:10
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Hours on hold and endless queues: Canadians still grappling with poor passport service
A long line at Service Canada Passport office on Beaumont Street in Montreal, Quebec on 24 May 2022.

Canadians routinely wait hours on the phone and in person when dealing with Passport Canada, and it's left some people fed up with the quality of customer service.

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