McDonald's ends AI drive-thru experiment
McDonald's is pulling the plug on an experimental use of artificial intelligence that it hoped would simplify and expedite its drive-thru experience. Instead, it led to frustrating issues for customers. Nathan Bomey, business reporter for Axios, joined CBS News to discuss the short-lived campaign.
McDonald's is pulling the plug on an experimental use of artificial intelligence that it hoped would simplify and expedite its drive-thru experience. Instead, it led to frustrating issues for customers. Nathan Bomey, business reporter for Axios, joined CBS News to discuss the short-lived campaign.
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